Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Infinite Deku 10-Inch, Eijiro in Hero Costume, Eri, Infinite Deku with Eri, Mirio in Hero Costume, Ryuko in Hero Costume, Sir Nighteye, Tamaki in Hero Costume |
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Professional packing and fast shipping
Due to our longstanding partnership with UPS FedEx DHL as well as other top global carriers, we can provide various shipping options. Our warehouse staff will package every item to our exacting specifications. Your goods will undergo an exhaustive examination before they will be properly packaged prior to being sent out. Every day, we send thousands of packages to clients across many countries. This shows our commitment to be the largest retailer on the internet. We have distribution centers and warehouses in Europe as well as the USA.
Orders that include more than 1 item are assigned processing periods for each item.
Prior to shipping, we check the item thoroughly. The majority of orders are delivered within 48 hours. Expected delivery times are between 3 and 7 days.
Returns
Stock is dynamic. It is not managed entirely by us, since we have multiple entities, including the factory and the storage. The levels of stock can change at any moment. Be aware that your order could be unable to fill once you've placed your order.
Our policy lasts for thirty days. If thirty days have passed after you bought your item, we will not be able to offer you a return or exchange.
In order to be eligible for a return your product must be unopened and in the same state that you received it. It should also remain in the original packaging.
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