Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Due to our long-term partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer a variety of shipping options. Our warehouse employees will pack every item to our exacting requirements. Before shipping the goods are thoroughly examined and secured. Every day we ship thousands of packages to customers from all over the world. The fact that we're dedicated to becoming the largest online retailer in the World is clear. There are distribution centers and warehouses located in Europe as well as the USA.
Note: Orders that include more than one item will be assigned a processing date according to the item.
We will thoroughly inspect all items ordered before shipping. The majority of orders will be delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we are unable to effectively manage inventory. Stocks can be changed at any time. Please be aware it's possible your order may be unable to fill after you place the order.
Our policy lasts for thirty days. If it's been more than 30 days since you bought the item, we unfortunately can't give you a full exchange or refund.
In order to be eligible for a refund your item must be in good condition and in the same condition as you received it in. It should also be in the original packaging.
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