Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Full Set Bundle, Bisky #1133, Kite with Scythe #1134, Netero #1132 |
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Fast Shipping with Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL and other top global carriers, we can provide various shipping options. Our warehouse personnel will pack each item according to our strict requirements. Prior to shipping, your goods will be thoroughly examined and securely secured. We ship to thousands clients each day across multiple countries. This shows our commitment to becoming the largest online retailer in the world. Both Europe as well as the USA have warehouses and distribution centres.
Note: Orders that include more than one item are assigned a processing period in accordance with the item.
Prior to shipment, all purchased products will be thoroughly inspected. The majority of orders are shipped within 48 hours. The delivery time will be between 3 and 7 working days.
Returns
Due to multiple parties, including the factory and the warehouse, we are unable to completely manage our stock. The actual levels of stock can change at any time. Be aware that it is possible that your order could become unavailable even after you've placed your order.
Our policy is valid for 30 days. If it's been more 30 days since you purchased your item We're sorry to say that we can't offer you a complete refund or exchange.
To be eligible for a return, your product must be unopened and in the same condition as when you received it. It should also be returned in the original packaging.
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