Coming Soon
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
We provide a variety of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your items according to our precise and exact specifications. The goods you send us are checked thoroughly and secured properly prior to shipping. Every day we ship thousands of packages to clients from all over the world. Our determination to be the largest online retailer worldwide is demonstrated by this. Both Europe as well as the USA have warehouses and distribution centers.
Note: Orders that contain more than one item are assigned a processing time according to the item.
Before shipping, we will inspect the ordered items thoroughly. Most orders today are shipped in 48 hours. The delivery time is between 3 and 7 working days.
Returns
The inventory is always changing and we do not fully manage it due to the fact that many parties are involved, which includes our factory and warehouse. Therefore, the actual inventory could alter at any time. Be aware that your order may be out of stock when the order has been placed.
Our policy lasts 30 days. However, if thirty days have passed from the date you purchased the item, we cannot offer you a return or exchange.
To be eligible for return, it must be unopened and in the same state as you received it in. The item must be returned in its original packaging.
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