Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Full Set Chase Bundle (Includes 4 Commons and Chase Edward Elric), Full Set – Common Bundle, Edward Elric Chase Bundle, Edward Elirc #1176, Olivier Mira Armstrong with Sword #1213, Riza Hawkeye #1177, Scar #1179 |
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Prompt shipping and expert packing
We have a range of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse personnel are expertly trained and will wrap your products according to our precise and exact specifications. Before they are shipped your items will be thoroughly inspected and secured. Every day, we deliver to thousands of customers across different countries. This demonstrates our dedication to becoming the largest online retailer in the world. These warehouses are in Europe as much as they are in the USA.
Note: Orders containing more than one item will be assigned a distinct processing period for each item.
Before shipping before shipping, we'll conduct a thorough inspection of the items you've purchased. The majority of orders are shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
We do not manage the stock in our factory and warehouse. Therefore, the actual inventory could change at any time. Be aware that your order may become unfulfilled when you have placed the order.
Our policy is for 30 days. If you don't receive the product within 30 days, we are not able to issue either a return or exchange.
You are able to return an item when it's unopened and still in the same condition as the day you received it. You must have the item in its original packaging.
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