Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Edward Elric Chase Bundle, Edward Elirc #1176, Olivier Mira Armstrong with Sword #1213, Riza Hawkeye #1177, Scar #1179 |
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Prompt shipping and expert packing
Our long-standing relationship with UPS FedEx DHL and other international carriers gives us the ability to provide a range of shipping services. Our warehouse staff is highly skilled and will pack your products according to our precise and accurate specifications. Before shipping, all goods are thoroughly inspected and secured. We deliver to thousands of clients every day from all over the world. The fact that we're determined to become the largest online retailer in the world is clear. Both Europe as well as the USA have distribution and warehouse centers.
Orders with more than one item are given processing time for each item.
We will inspect each and every one of the items ordered before shipping. Most orders are now shipped within 48 hours. The expected delivery time will be between 3-7 days.
Returns
The stock is constantly changing. It is not managed entirely by us since we are involved with multiple entities, including the factory and the storage. Stocks can be changed at any moment. It's possible that the stocks could be depleted after the order has been made.
Our policy lasts for thirty days. We are unable to replace or refund your purchase if it has been 30 days from the date of purchase.
The item should not be used and in the original packaging. It must also be in the original package.
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