Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We offer a broad range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained and will pack the goods according to our precise and exact specifications. Before shipping, all goods will be thoroughly examined and securely secured. We deliver to hundreds of thousands of customers every day in different countries. The fact that we are determined to become the largest online retailer in the world is evident. Warehouses and distribution centres can be located in Europe as well as the USA.
Note: Orders with more than one item will be assigned a separate processing time for each item.
Before shipment, all ordered items will be thoroughly examined. Most orders are now shipped within 48 hrs. Delivery is expected to take between 3 and seven days.
Returns
Stock is dynamic, and cannot be fully controlled by us because of the involvement of multiple parties including the factory and our warehouse. This means that the actual stock could alter at any time. It's possible that the stocks could be depleted after your order has been processed.
The policy is for 30 days. Unfortunately, if 30 days have passed from the date you purchased the item, we will not be able to provide a refund or exchange.
The item must not be in use and must be in the original packaging. You must have the item in the original packaging.
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