Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and professional packaging
Thanks to our longstanding association with UPS FedEx DHL, and other top international carriers, we are able to offer a variety shipping options. Our warehouse staff are extremely skilled and will package your products according to our precise and precise specifications. Your items are carefully inspected and properly secured before shipping. Everyday, we send to thousands of customers across multiple countries. Our determination to be the biggest online retailer worldwide is demonstrated by this. The warehouses and centers of distribution are situated in Europe, as well as the USA.
Note: Orders that contain more than one item are assigned a specific processing period depending on the specific product.
Prior to shipment, our team will perform an exhaustive inspection of the products you have ordered. The majority of orders will be delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
The inventory is always changing and we do not fully manage it because multiple parties are involved, which includes our factory and warehouse. So the actual stock may fluctuate at any moment. It's possible that the stock may run out after the order has been made.
Our policy is valid for 30 days. If you don't receive your item within the 30 days period, we are not able to provide the option of a refund or exchange.
To be eligible for return, it must be unopened and in the same state as you received it in. It must also be in the original packaging.
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