Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We offer a wide range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are trained to pack your goods precisely according to the specifications that we supply. The goods you send us are checked thoroughly and securely secured prior to shipment. We ship to thousands of customers each day across various countries. Our commitment to become the biggest online retailer in the world is shown by this. Both Europe and the USA have warehouses and distribution centers.
Orders that include more than one item are assigned processing periods according to each item.
We will inspect each and every one of the items before sending. The majority of orders are shipped within 48 hrs. The delivery time will be between 3-7 days.
Returns
The inventory is always changing and we do not control it completely due to the fact that multiple parties are involved, which includes our factory and warehouse. The stock levels may fluctuate at any given time. Please understand it may happen that your order may be out of stock after the order has been placed.
Our policy lasts for 30 days. Unfortunately, if the 30 days have elapsed from the date you purchased the item, we cannot provide a refund or exchange.
In order for your item to be returned, it must be unopened and in the same condition as when you received it in. It must also be returned in the original packaging.
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