Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and many other top global carriers we are able to offer a variety of shipping options. Our warehouse staff will package all goods to our exacting requirements. Your items are carefully inspected and securely secured prior to shipment. We ship to thousands clients each day across multiple countries. This is a sign of our determination to becoming the largest online retailer on the planet. The distribution centers and warehouses distribution are located in Europe and the USA.
Note: Orders that contain more than one item will be assigned a distinct processing time depending on the specific product.
Prior to shipment Our team will conduct an exhaustive inspection of the products you have ordered. The majority of orders are shipped within 48 hours. The delivery time should be between 3-7 days.
Returns
The inventory is always changing and we do not fully manage it because of the fact that many parties are involved, including our warehouse and factory. Stocks can be changed at any moment. You may not receive your purchase after the order has been made.
The policy is for 30 days. We are unable to exchange or refund your order when it's been 30 days from the date of purchase.
To be eligible for a refund your product must be unopened and in the same state as you received it. The item must be in the original packaging.
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