Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are educated to pack your items exactly according to the specifications we offer. Before they are shipped the goods are thoroughly inspected and secured. We deliver to thousands of customers every day in a variety of countries. The fact that we are determined to become the largest online retailer in the world is evident. Warehouses and distribution centers are located in Europe as well as in the USA.
Note: Orders that contain more than one item will be assigned a processing date depending on the item.
Prior to shipment Our team will conduct an extensive inspection of the products you ordered. The majority of orders will be shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
The inventory is always changing and we are unable to control it completely because multiple parties are involved, including our factory and warehouse. So the actual stock may fluctuate at any moment. Please understand it may happen that your order will be out of stock once the order has been placed.
Our policy is valid for 30 days. If 30 days have passed without a trace since the purchase, unfortunately we can't offer you a refund or exchange.
You are able to return a product when it's unopened and is in the same condition the day you received it. It should also be in the original packaging.
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