Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Because of our long-standing partnership with UPS, FedEx, DHL and a variety of other leading global carriers, we can offer an array of shipping options. Our warehouse staff is highly skilled and will pack your products in accordance with our exact and exact specifications. Your items are carefully inspected and properly secured before shipping. Everyday we deliver thousands of packages to clients from all over the world. This is a testament to our dedication to being the largest online retailer globally. The warehouses are located situated in Europe as much as they are in USA.
Note: Orders with more than one product will be assigned a distinct processing period based on the individual item.
Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
The stock is dynamic and we cannot completely manage it due to the fact that several parties are involved, including our factory and warehouse. Stocks can be changed at any time. Please be aware it's possible your order will become unfulfilled when you have placed the order.
Our policy lasts for 30 days. If you don't receive the product within the 30 days period, we're not able to issue the option of a refund or exchange.
The item you purchase must be in the original packaging and in good condition. It must also not be used. It must also be returned in its original packaging.
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