Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we can offer various shipping options. Our warehouse staff is extremely skilled and will package your items according to our precise and exact specifications. Your items are carefully inspected and properly secured before shipping. We deliver to thousands of clients each day across multiple countries. The fact that we are determined to become the largest online retailer in the world is obvious. Both Europe and the USA have warehouses and distribution centres.
Note: Orders with multiple items will have a different processing period for each item.
Before shipping the items, our staff will carry out a thorough inspection on the products you have ordered. The majority of orders are delivered within 48 hours. The delivery time will be between 3-7 days.
Returns
The stock is dynamic and we cannot fully manage it because of the fact that many stakeholders are involved, including our factory and warehouse. The stock levels may fluctuate at any moment. Please be aware it's possible your order could become unfulfilled when you have placed the order.
Our policy lasts for 30 days. If it's been longer than 30 days since the date you bought the item, we unfortunately can't give you a full refund or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it in. It should also be in the original packaging.
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