Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Through our long-term relationship with UPS, FedEx, DHL and many other world-class carriers, we can offer various shipping options. Our warehouse staff are trained to pack your goods precisely according to the specifications we offer. The goods you send us are checked thoroughly and securely secured prior to shipment. We ship to thousands clients every day from all over the world. This shows our commitment to become the biggest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centers.
Note: Orders that contain more than one item are assigned a particular processing time based on the individual item.
Before shipping before shipping, we'll conduct a thorough inspection of the items you've purchased. Today, the majority of orders will be shipped within 48 hours. It is expected that delivery will take between 3 and 7 days.
Returns
The stock market is always changing. It's not entirely managed by us, as we are involved with multiple entities, including the factory and our storage. Stocks can be changed at any moment. Be aware that your order is out of stock once the order has been placed.
Our policy lasts for 30 days. We cannot replace or refund your purchase after 30 days since the purchase.
To be returned, it must be unopened and in the same condition as when you received it. It should also be in its original packaging.
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