Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 2, Dee Dee, Dexter with Remote |
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Fast Shipping with Professional Packaging
We offer a broad range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff will package each item according to our strict requirements. Your goods will undergo a thorough examination and will be properly packaged prior to being sent out. We ship to hundreds of thousands of customers every day across various countries. The fact that we are committed to becoming the biggest online retailer in the world is evident. Both Europe and the USA have warehouses and distribution centers.
Note: Orders that contain more than one item are assigned a processing time in accordance with the item.
We will inspect each and every one of the products before they are shipped. The majority of orders are shipped within 48 hours. Expected delivery times are between 3 and 7 days.
Returns
The stock is constantly changing and is not completely managed by us because of the involvement of several different parties, such as the factory and our warehouse. The stock levels may fluctuate at any moment. Be aware that your order may become unfulfilled once you've placed your order.
Our policy lasts for 30 days. We cannot exchange or refund your order when it's been 30 days from the date of purchase.
To be eligible for a return your product must be unopened and in the same condition as when you received it in. It must also be in its original packaging.
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