Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Edward and Ein #1215, Faye Valentine #1214, Jet Black #1213, Julia #1216, Spike Spiegel #1212 |
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Fast Shipping with Professional Packaging
We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are educated to pack your items exactly according to the specifications we offer. Your items will undergo a thorough inspection and be securely secured prior to being delivered. Each day, we ship to thousands of customers across many countries. Our dedication to becoming the largest online retailer worldwide is demonstrated by this. Both Europe as well as the USA have warehouses and distribution centres.
Note: Orders with more than one item will be assigned a separate processing period for each item.
Prior to shipment, all purchased items will be thoroughly examined. The majority of orders will be sent within 48 hours. Expected delivery times are between 3-7 days.
Returns
We do not manage the stock at our warehouse or factory. So the actual stock may alter at any time. Please be aware that it's possible that your order could become unavailable even after you've placed your order.
The policy is 30 days. If you haven't received your item within 30 days, we are not able to issue the option of a refund or exchange.
Your item must be in the original packaging and in good condition. It must also not be used. It should also be in the original packaging.
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