Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Because of our long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we are able to offer a variety of shipping options. Our warehouse personnel will pack each item according to our strict specifications. Your items will undergo an extensive inspection and will be properly secured before they are delivered. Every day, we send hundreds of packages to our customers across many countries. This shows that we're committed to be the largest retailer online in the world. We have distribution centers and warehouses located in Europe as well as the USA.
Please note that orders with multiple items are given a processing time according to the particular item.
Before shipping, we will conduct a thorough inspection of the items you've ordered. Most orders are delivered within 48 hours. The expected delivery time is between 3-7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we are unable to fully manage stock. The actual levels of stock can change at any point. Be aware that it is possible that your order will be out of stock after you have made the order.
Our policy lasts for thirty days. We cannot exchange or refund your order after 30 days from the date of purchase.
In order for your item to be eligible for return, it must be unopened and in the same condition as when you received it in. It must also be returned in its original packaging.
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