Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff will package every item to our exacting specifications. Before shipping, all goods will be thoroughly examined and securely secured. We ship to thousands customers every day from all over the world. This shows how we're dedicated to be the largest online retailer in the world. The distribution centers and warehouses distribution are located in Europe, as well as the USA.
Note: Orders containing more than one product are assigned a specific processing period based on the individual product.
Prior to shipment, all purchased items will be thoroughly inspected. Today, the majority of orders will be shipped within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The stock is dynamic and we cannot completely manage it because many parties are involved, including our factory and warehouse. The actual stock can be changed at any time. Be aware that it's possible that your order will become unavailable even after you've placed your order.
Our policy lasts 30 days. If you have passed 30 days without a trace since the purchase, unfortunately we can't offer you a return or exchange.
Your item should be in the original packaging and be unused. The item should be in the original packaging.
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