Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Our long-standing partnership with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse staff is highly skilled and will pack your products in accordance with our exact and accurate specifications. The goods you send us are checked thoroughly and properly secured before shipping. We ship to thousands customers every day from all over the world. This shows how we're dedicated to being the largest retailer online in the world. Warehouses and distribution centers are located in Europe as well as in the USA.
Note: Orders containing more than one item are assigned a specific processing time, based on the individual item.
Prior to shipment Our team will conduct a thorough inspection on the products you have ordered. The majority of orders are shipped within 48 hrs. The expected delivery time is between 3 and 7 days.
Returns
The stock is constantly changing and is not completely managed by us due to the involvement of many parties including the factory and our warehouse. So the actual stock may fluctuate at any moment. It is possible that the inventory could run out once the order has been made.
Our policy is valid for a period of 30 days. If you don't receive the product within 30 days, we are not able to issue either a return or exchange.
For your item to be considered eligible for return the item must not be opened and in the same state as you received it in. It must also be returned in the original packaging.
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