Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We are able offer many shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly trained to pack your goods precisely according to the specifications that we supply. Your goods will undergo an extensive inspection and be securely packaged before being shipped. We deliver to hundreds of thousands of customers daily across different countries. The fact that we are committed to becoming the biggest online retailer in the world is obvious. Both Europe and the USA have distribution and warehouse centres.
Note: Orders that contain more than one item will be assigned a distinct processing period for each item.
We will thoroughly inspect all items before sending. Most orders are now shipped within 48 hours. The delivery time varies between 3-7 days.
Returns
The inventory is always changing, and is not completely managed by us due to the involvement of multiple different parties, such as the factory and our warehouse. The actual inventory may change at any moment. It's possible that you may not receive your purchase after it has been placed.
Our policy is valid for 30 days. If 30 days have passed after you bought your product, we are unable to provide a refund or exchange.
The item cannot be in use and must be in its original condition. The item must be returned in its original packaging.
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