Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 3, Asta, Noelle, Yuno |
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Professionally packed and fast shipping
We can offer a variety of shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse staff will package all goods to our exacting specifications. Your products will go through a thorough inspection and be properly secured before they are delivered. We deliver to thousands of customers every day in a variety of countries. This demonstrates our dedication to become the biggest online retailer on earth. Warehouses and distribution centers can be located in Europe and the USA.
Note: Orders containing more than one product are assigned a specific processing time depending on the specific product.
We will carefully examine all items before sending. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
The stock is dynamic and we cannot control it completely due to the fact that many stakeholders are involved, including our factory and warehouse. The stock can change at any time. It is possible that the stock may run out after the order has been made.
Our policy is for 30 days. Unfortunately, if 30 days have passed after you bought your item, we will not be able to offer you a return or exchange.
To be eligible for a refund the product must be unopened and in the same condition as when you received it. The item must be returned in its original packaging.
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