Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professional packing and fast shipping
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL and a variety of other leading global carriers, we can provide various shipping options. Our warehouse staff are highly trained to pack your goods precisely according to the specifications that we supply. Your products will go through an extensive inspection and will be securely secured prior to being shipped. Every day, we deliver to thousands of customers across multiple countries. This is a sign of our dedication to being the largest online retailer globally. Both Europe and the USA have distribution and warehouse centres.
Note: Orders that contain multiple items will have a different processing period for each item.
Prior to shipment We will examine thoroughly the items you have ordered. Today, most orders will be delivered within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The stock is constantly changing. It's not completely managed by us since we're involved with several parties such as the factory and our storage. The actual stock can fluctuate at any time. Be aware that it's possible that your order will become unavailable even after you have placed the order.
Our policy lasts thirty days. Unfortunately, if 30 days have passed from the date you purchased the item, we will not be able to give you a refund or exchange.
The item should not be used, and it must be in the original packaging. It must also be returned in the original packaging.
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