Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly skilled and will package your items according to our precise and exact specifications. Your goods will undergo a thorough examination and will be properly packaged prior to being shipped. Everyday, we send to thousands of clients in multiple countries. This is a testament to our determination to become the biggest online retailer in the world. The warehouses are located in Europe as much as they are in USA.
Note: Orders that contain more than one item will be assigned a processing date in accordance with the item.
We will inspect each and every one of the items before sending. Today, the majority orders will be sent within 48 hours. Delivery is expected to take between 3 and seven days.
Returns
The stock is constantly changing. It's not entirely managed by us since we have multiple organizations, such as the factory and our storage. The stock can change at any time. Be aware that your order is out of stock when the order has been placed.
Our policy is valid for 30 days. If 30 days have gone without a trace since the purchase, unfortunately we can't offer an exchange or refund.
In order to be eligible for a refund your item must be in good condition and in the same condition that you received it. It should also be returned in the original packaging.
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