Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Full Set Bundle of 4, Bertholdt Hoover #1167, Eren Jaeger #1165, Mikasa Ackermann #1166, Ymir's Titan #1168 |
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Fast Shipping and professional packaging
We provide a variety of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are educated to pack your items exactly according to the specifications we offer. Your goods are thoroughly checked and properly secured before shipping. We deliver to thousands of customers every day across various countries. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. We have distribution centers as well as warehouses across Europe as well as the USA.
Note: Orders with more than one product are assigned a specific processing period dependent on the particular product.
Prior to shipping Our team will conduct an exhaustive inspection of the products you have ordered. The majority of orders are delivered within 48 hours. The delivery time varies between 3-7 days.
Returns
Due to the multiple parties involved which include the factory as well as the warehouse, we are unable to fully manage stock. The actual inventory may fluctuate at any time. It is possible that the stocks could be depleted after the order has been made.
The policy is 30 days. If 30 days have passed in the past since you purchased, unfortunately we can't offer an exchange or refund.
To be eligible for a return, your product must be unopened and in the same condition as when you received it. The item must be in the original packaging.
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