Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
We offer a wide range of shipping options owing to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff are highly skilled and will pack your goods in accordance to our precise and exact specifications. Before shipment, all items are carefully examined and secured. We deliver to thousands of clients every day in a variety of countries. This is an indication of our commitment to be the largest online retailer worldwide. Both Europe as well as the USA have distribution and warehouse centers.
Note that orders containing more than one item are processed according to the specific item.
Before shipping, our team will perform an extensive inspection of the products you have ordered. The majority of orders will be delivered within 48 hours. The delivery time is between 3 and 7 working days.
Returns
Stock is dynamic. It's not completely managed by us since we have multiple entities, including the factory and our storage. So the actual stock may alter at any time. It's possible that the inventory could run out once the order has been made.
Our policy is for 30 days. However, if 30 days have passed from the date you purchased the item, we cannot provide a refund or exchange.
The item cannot be in use and must be in the original packaging. It should also be returned in the original packaging.
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