Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
We provide a variety of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse personnel will pack each item according to our strict requirements. Your products will go through an exhaustive inspection and properly secured before they are delivered. Each day, we ship to thousands of customers in different countries. This shows our commitment to be the largest online retailer in the world. Warehouses and distribution centres can be found in Europe as well as in the USA.
Orders that contain more than 1 item are given processing time for each item.
We will carefully examine all products before they are shipped. Most orders are shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
The inventory is always changing and we do not completely manage it because many parties are involved, which includes our warehouse and factory. The actual stock levels can fluctuate at any point. It is possible that you will not receive your order after it has been placed.
The policy is 30 days. Unfortunately, if the 30 days have elapsed since you purchased your product, we are unable to provide a refund or exchange.
You are able to return a product when it's unopened and is in the same state as the day you received it. It must also be in the original package.
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