Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other international carriers lets us offer an array of shipping services. Our warehouse staff are trained to package your goods exactly as per the specifications we provide. Your items will go through a thorough examination and will be securely packaged before being sent out. Every day, we deliver to thousands of customers in many countries. This is an indication of our commitment to be the largest online retailer globally. The warehouses and centers of distribution are located in Europe and the USA.
Orders with more than one item are assigned processing periods according to each item.
Prior to shipping the items, our staff will carry out an extensive inspection of the products you have ordered. The majority of orders are delivered within 48 hrs. The delivery time is between 3-7 working days.
Returns
Due to the multiple parties involved which include the factory as well as the warehouse, we cannot fully manage stock. The stock can change at any moment. Be aware that it's possible that your order will be out of stock after you've placed your order.
Our policy lasts thirty days. Unfortunately, if thirty days have passed since you purchased your item, we will not be able to give you a refund or exchange.
The item should not be used and in its original condition. The item must be returned in the original packaging.
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