Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and professional packaging
We offer a wide range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to pack your goods exactly according to the specifications we provide. Before shipment, all items are thoroughly inspected and safely secured. We ship to hundreds of thousands of customers every day across various countries. Our dedication to becoming the largest online retailer in the world is shown by this. The distribution centers and warehouses distribution are situated in Europe and the USA.
Please note that orders with more than one item are given a processing time according to the item.
Before shipping, our team will perform a thorough inspection on the products you ordered. The majority of orders will be sent within 48 hours. The estimated delivery time is 3 to 7 days.
Returns
The stock is dynamic and we are unable to control it completely due to the fact that many parties are involved, which includes our warehouse and factory. The stock can change at any moment. It's possible that you may not receive your order after it has been placed.
Our policy is for 30 days. If you don't receive your item within 30 days, we're not able to issue either a return or exchange.
To be eligible for a return your item must be unused and in the same condition as you received it in. The item must be returned in its original packaging.
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