Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping & Professional Packing
Because of our long-standing partnership with UPS, FedEx, DHL as well as a range of other top global carriers we can provide a variety of shipping options. Our warehouse staff is highly skilled and will package your items in accordance with our exact and precise specifications. Your items are carefully inspected and securely secured prior to shipment. Every day we ship hundreds of packages to our customers across many countries. This shows our commitment to become the biggest online retailer in the world. Both Europe and the USA have warehouses and distribution centers.
Orders that contain more than one item are given processing time according to each item.
Prior to shipment, we inspect the ordered items thoroughly before sending the items. The majority of orders will be shipped within 48 hours. The delivery time is estimated to be between three and seven days.
Returns
The stock is constantly changing and not fully managed by us due to the involvement of several entities, including the factory as well as our warehouse. The levels of stock can change at any moment. Please be aware that it's possible that your order will become unavailable even after you have placed the order.
Our policy is valid for 30 days. If you don't receive the product within the 30 days period, we are not able to issue a refund or an exchange.
The item you purchase must be in the original packaging and in good condition. It must also not be used. It must also be returned in the original packaging.
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