Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
We have a range of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse personnel are well educated and will package the goods according to the exact and precise specifications. Prior to shipping, your goods are carefully examined and safely secured. Everyday, we send to thousands of customers across multiple countries. This is a testament to our determination to become the largest online retailer worldwide. Warehouses and distribution centers are found in Europe as well as the USA.
Orders with more than one item are assigned processing times for each item.
Prior to shipment, we examine the items ordered thoroughly before sending the items. Today, most orders will be delivered within 48 hours. It is expected that delivery will take between 3 and seven days.
Returns
The stock market is always changing. It's not completely managed by us since we have multiple entities, including the factory and our storage. The stock can change at any moment. It's possible that you may not receive your purchase after it's been placed.
Our policy is valid for a period of 30 days. If it's been more than 30 days since the date you purchased your item and we're unable to offer you a full refund or exchange.
The item should not be used and in the original packaging. The item should be in its original packaging.
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