Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Shipping and Professional Packing
Due to our long-term partnership with UPS, FedEx, DHL and a variety of other top global carriers we can offer various shipping options. Our warehouse staff will package all goods to our exacting requirements. The goods you send us are checked thoroughly and securely secured prior to shipment. Everyday we deliver thousands of packages to clients from all over the world. Our dedication to becoming the biggest online retailer around the globe is evident by this. We have distribution centers as well as warehouses in Europe and the USA.
It is important to note that orders with multiple items are given a processing time according to the specific item.
Before shipping We will inspect thoroughly the items you have ordered. The majority of orders are shipped within 48 hours. The estimated delivery time is between 3-7 days.
Returns
Due to multiple entities, including the factory and the warehouse, we are unable to fully manage stock. Stock levels can fluctuate at any time. It is possible that inventory could run out once your order has been processed.
Our policy is valid for 30 days. If it's been more 30 days since you made your purchase and we're unable to offer you a full exchange or refund.
To be eligible for return the item must not be opened and in the same condition as when you received it. It must also be returned in its original packaging.
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