Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
We offer a broad range of shipping options due to our long-standing relationships with UPS, FedEx and DHL. Our warehouse personnel are highly skilled and will pack your goods in accordance to our exact and precise specifications. Prior to shipping, your goods are carefully examined and safely secured. Each day, we ship to thousands of clients in many countries. This shows our commitment to be the largest online retailer on the planet. Warehouses and distribution centers are found in Europe as well as the USA.
Note: Orders that contain more than one item will be assigned a different processing period for each item.
Before shipping, all ordered items will be thoroughly examined. Most orders are now shipped within 48 hours. The time to deliver varies from 3-7 days.
Returns
We don't manage the stock at our factory and warehouse. Actual stock levels may fluctuate at any time. Be aware that your order is out of stock once the order has been placed.
Our policy lasts for thirty days. If it's been more 30 days since you've purchased your item, we unfortunately can't give you a full exchange or refund.
You are able to return a product in the event that it is not used and in the same condition the day you received it. The item must be in the original packaging.
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