Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Because of our long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we are able to offer various shipping options. Our warehouse personnel are extremely skilled and will package your products according to our exact and precise specifications. Before shipment, all items are carefully examined and secured. We deliver to thousands of customers each day from multiple countries. This demonstrates our dedication to become the biggest online retailer on the planet. The warehouses are located in Europe in the same way as they are in USA.
Note that orders containing more than one item will be subject to a processing period that is based to the specific item.
Before shipment, all ordered products will be thoroughly inspected. Today, the majority orders will be delivered within 48 hours. The estimated delivery time is between 3-7 days.
Returns
We don't manage the stock at our factory and warehouse. The actual inventory can fluctuate at any time. Please understand it may happen that your order may be out of stock once the order has been placed.
Our policy is valid for 30 days. If you haven't received your product within the 30 days period, we are not able to provide the option of a refund or exchange.
Your item must be in its original packaging and be unused. The item should be returned in its original packaging.
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