Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Professionally packed and fast shipping
Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we can offer various shipping options. Our warehouse staff is highly trained and will be able to pack your goods in accordance with our precise and exact specifications. Your goods will go through an exhaustive inspection and properly secured before they are shipped. We ship to thousands customers every day across multiple countries. This is a sign of our dedication to being the largest online retailer globally. We have distribution centers as well as warehouses located in Europe and the USA.
Note: Orders that contain more than one item are assigned a processing time depending on the item.
Prior to shipment, we will conduct a thorough inspection of the items you have ordered. Today, most orders will be shipped within 48 hours. The estimated delivery time is between 3-7 days.
Returns
Stock is dynamic, and not fully managed by us due to the involvement of many different parties, such as the factory and our warehouse. Stocks are subject to change at any moment. Be aware that your order may be out of stock when the order has been placed.
Our policy is for 30 days. If you haven't received your product within the 30 days period, we are unable to offer a refund or an exchange.
The item should not be used, and it must be in the original packaging. You must have the item in its original packaging.
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