Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast shipping and professional packing
We can offer a variety of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly trained to package your goods exactly as per the specifications that we supply. Your goods will undergo an extensive inspection and be safely packaged prior to being sent out. We deliver to hundreds of thousands of customers daily across different countries. This shows our commitment to become the biggest online retailer on earth. Both Europe and the USA have warehouses and distribution centers.
Note: Orders that contain more than one product are assigned a specific processing period based on the individual product.
Prior to shipment We will conduct a thorough inspection of the items you've purchased. Most orders are now shipped within 48 hours. Delivery time ranges between 3-7 days.
Returns
We do not control the inventory in our factory and warehouse. The stock levels may fluctuate at any given time. Please be aware it's possible your order may run out of stocks after you place the order.
The policy is for 30 days. If it's been more than 30 days since you purchased your item We're sorry to say that we can't offer you a complete exchange or refund.
In order to be eligible for a refund your product must be unopened and in the same condition as you received it in. It should also be in the original packaging.
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