Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packaging
We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are highly educated to pack your items exactly as per the specifications we offer. Prior to shipping your items will be carefully inspected and secured. Each day, we ship to thousands of clients in multiple countries. This shows that we're committed to being the largest online retailer in the world. These warehouses are located in Europe in the same way as they are in the USA.
Note: Orders that contain more than one item are assigned a processing period in accordance with the item.
We will thoroughly inspect all items before sending. Currently, most orders are shipped within 48 hours. The delivery time should be between 3-7 working days.
Returns
The stock is constantly changing. It's not completely managed by us since we are involved with multiple parties such as the factory and our storage. Stocks can be changed at any time. Please understand it may happen that your order is out of stock when the order has been placed.
The policy is for 30 days. If it's been longer than 30 days since you've purchased your item, we unfortunately can't give you a complete refund or exchange.
You can only return an item if it is unused and still in the same condition when you received it. The item should be returned in its original packaging.
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