Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide a range of shipping services. Our warehouse staff are highly trained and will package your items according to our precise and precise specifications. Before shipping, all goods are thoroughly inspected and securely secured. We deliver to thousands of customers each day across various countries. This is a sign of our determination to become the largest online retailer worldwide. The distribution centers and warehouses distribution are located in Europe and the USA.
Note: Orders containing multiple items will have a distinct processing period for each item.
Prior to shipping before shipping, we'll conduct a thorough inspection of the items you've purchased. The majority of orders are delivered within 48 hours. Delivery time ranges between 3-7 days.
Returns
Due to the multiple parties involved, including the factory and the warehouse, we're unable to effectively manage inventory. The levels of stock can change at any given time. It is possible that the stocks could be depleted after your order has been processed.
Our policy lasts thirty days. Unfortunately, if 30 days have passed from the date you purchased the item, we cannot give you a refund or exchange.
Your item must be in the original packaging and not be used. The item must be returned in its original packaging.
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