Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Style | Bundle of 4, Erica Sinclair, Robin Buckley as a Hunter, Steve Harrington with Axe, Vecna |
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Quick Shipping and Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other carriers around the world allows us to offer an array of shipping services. Our warehouse staff are highly educated to pack your items exactly according to the specifications we offer. Your goods will undergo a thorough examination and will be safely packaged prior to being shipped. Every day, we send thousands of packages to customers across many countries. Our determination to be the biggest online retailer in the world is shown by this. There are distribution centers and warehouses across Europe and in the USA.
Note: Orders containing multiple items will have a different processing period for each item.
Before shipping, all ordered items will be thoroughly examined. Most orders are now shipped within 48 hrs. The delivery estimate is between 3-7 days.
Returns
The inventory is always changing and we cannot control it completely because of the fact that multiple parties are involved, which includes our warehouse and factory. The actual stock can fluctuate at any time. Be aware that your order is out of stock once the order is placed.
The period of time is 30 days. Unfortunately, if thirty days have passed since you purchased your item, we cannot offer you a return or exchange.
For your item to be returned it must be in its original packaging, unopened and in the same condition as when you received it in. It must also still be in the original package.
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