Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other global carriers gives us the ability to provide various shipping options. Our warehouse staff are highly trained and will package your items in accordance with our exact and precise specifications. Before shipment, all items will be thoroughly examined and securely secured. We deliver to thousands of clients every day from all over the world. This shows that we're committed to becoming the biggest online retailer in the world. Warehouses and distribution centers can be located throughout Europe as well as in the USA.
Please note that orders with more than one item are processed according to the particular item.
Prior to shipping, we examine the items ordered carefully before shipping. Today, the majority orders will be shipped within 48 hours. The delivery time is estimated to be between 3 and 7 days.
Returns
The inventory is constantly changing and we cannot control it completely because of the fact that multiple stakeholders are involved, including our factory and warehouse. Therefore, the actual inventory could change at any time. Be aware that it's possible for your order to be out of stock after you have placed the order.
Our policy lasts for 30 days. We are unable to exchange or refund your order after 30 days since you purchased it.
In order to be eligible for a return the product must be unopened and in the same state as when you received it in. It must also be returned in its original packaging.
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