Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt Delivery and professional packaging
Thanks to our longstanding association with UPS FedEx DHL, and other leading global carriers, we can offer a variety shipping options. Our warehouse staff is highly skilled and will pack your products according to our precise and precise specifications. Before they are shipped your items will be thoroughly examined and secured. We deliver to thousands of clients every day from all over the world. This shows that we're committed to be the largest online retailer in the world. The warehouses and centers for distribution are situated in Europe and the USA.
Note: Orders that contain multiple items will have a separate processing time for each item.
Prior to shipment, we inspect the ordered items thoroughly before sending the items. Currently, most orders are delivered within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The inventory is always changing, and cannot be fully controlled by us due to the involvement of multiple entities, including the factory as well as our warehouse. The levels of stock can change at any time. Be aware that it is possible that your order could become unavailable even after you have made the order.
Our policy runs for 30 days. If you don't receive your product within the 30 days period, we are unable to offer a refund or an exchange.
For your item to be returned it must be in its original packaging, unopened and in the same state as you received it. It must also remain in the original packaging.
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