Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 2, Loki, Venom |
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Speedy Shipping and professional packaging
Thanks to our longstanding association with UPS FedEx DHL and other leading global carriers, we are able provide various shipping options. Our warehouse staff are highly trained to pack your goods exactly according to the specifications we provide. Your items will go through an exhaustive examination before they will be securely packaged before being sent out. We ship to thousands of customers each day from multiple countries. This shows our commitment to being the largest retailer on the internet. The warehouses and centers for distribution are in Europe and the USA.
Please note that orders with more than one item are subject to a processing period that is based to the specific item.
Prior to shipment, our team will perform an extensive inspection of the products you have ordered. The majority of orders are delivered within 48 hrs. The delivery time is between 3-7 working days.
Returns
Due to multiple parties such as the factory and the warehouse, we are unable to completely manage our stock. The actual stock can change at any moment. Be aware that your order could become unfulfilled when you have placed the order.
The policy is 30 days. If you haven't received your product within the 30 days period, we're not able to provide either a return or exchange.
The item you purchase must be in its original packaging and in good condition. It must also not be used. You must have the item in the original packaging.
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