Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 2, A Twist of Fate, Classic with Cape |
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Fast Shipping and Professional Packaging
Through our long-term relationship with UPS, FedEx, DHL and many other leading global carriers, we are able to offer an array of shipping options. Our warehouse staff are highly skilled and will pack your items according to our exact and precise specifications. Before shipping, all goods are carefully examined and safely secured. Every day, we deliver to thousands of customers across different countries. This is an indication of our commitment to be the biggest online retailer in the world. These warehouses are in Europe just as they are in USA.
Note: Orders that contain more than one item are assigned a particular processing time, dependent on the particular item.
Prior to shipment, all purchased products will be thoroughly inspected. The majority of orders are delivered within 48 hours. The expected delivery time is between 3 and 7 days.
Returns
The stock is constantly changing. It's not entirely managed by us since we're involved with several organizations, such as the factory and the storage. Stocks are subject to change at any time. Be aware that your order could be unable to fill when you have placed the order.
Our policy is for 30 days. If you don't receive your product within the 30 days period, we're not able to issue a refund or an exchange.
The item you purchase must be in the original packaging and in good condition. It must also not be used. The item must be returned in its original packaging.
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