Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
| Title | Bundle of 4, Jack, Oogie Boogie, Sally, Zero |
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Fast Delivery and Professional Packaging
Our long-standing relationship with UPS FedEx DHL and other global carriers gives us the ability to provide an array of shipping services. Our warehouse employees will pack every item to our exacting specifications. Before they are shipped, your goods will be carefully inspected and secured. We ship to hundreds of thousands of customers every day across different countries. This shows that we're committed to being the largest online retailer in the world. Both Europe as well as the USA have distribution and warehouse centres.
Note: Orders that contain more than one item will be assigned a different processing period for each item.
Prior to shipment, all purchased products will be thoroughly inspected. Currently, most orders are shipped within 48-hours. Delivery time ranges between 3-7 days.
Returns
The stock market is always changing. It's not entirely managed by us, since we're involved with several entities, including the factory and our storage. So the actual stock may fluctuate at any moment. Be aware that it is possible that your order will run out of stock even after you have placed the order.
The policy is 30 days. If you have passed 30 days without a trace since the purchase however, we're unable to give you a refund or exchange.
You can only return an item if it is unused and is in the same condition as the day you received it. It must also still be in the original package.
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