Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping with Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL as well as other major international carriers, we are able to provide a range of shipping options. Our warehouse staff is highly trained to package your goods exactly according to the specifications we provide. Your items will go through a thorough examination and will be safely packaged prior to being sent out. We deliver to thousands of customers every day from all over the world. The fact that we are determined to become the largest online retailer in the world is obvious. Warehouses and distribution centres can be located in Europe as well as in the USA.
It is important to note that orders with multiple items are subject to a processing period that is based to the particular item.
Prior to shipping, our team will perform an extensive inspection of the products you have ordered. Most orders today are shipped in 48 hours. The expected delivery time will be between 3 and 7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we cannot completely manage our stock. The actual levels of stock can change at any moment. It's possible that you may not receive your order once the order has been made.
Our policy is for 30 days. If 30 days have gone without a trace since the purchase however, we're unable to give you a return or exchange.
You are able to return a product in the event that it is not used and still in the same state as when you first received it. The item must be returned in its original packaging.
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