Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Shipping and Professional Packing
Due to our longstanding partnership with UPS FedEx DHL, and other major global carriers, we can offer a variety shipping options. Our warehouse staff are extremely skilled and will package your goods in accordance to our precise and exact specifications. Your goods will undergo an exhaustive examination before they will be safely packaged prior to being delivered. We deliver to hundreds of thousands of customers every day in different countries. This demonstrates our dedication to become the biggest online retailer in the world. The warehouses and centers of distribution are in Europe and the USA.
Orders that contain more than one item are given processing time according to each item.
Before shipment, all ordered items will be thoroughly examined. Most orders are now shipped within 48 hrs. The expected delivery time will be between 3-7 days.
Returns
We do not manage the stock at our factory and warehouse. Stocks are subject to change at any time. Be aware that it's possible for your order to be out of stock after you have placed the order.
Our policy is valid for a period of 30 days. If 30 days have passed after you bought your item, we will not be able to offer you a return or exchange.
Your item should be in the original packaging and in good condition. It must also not be used. It must also be returned in the original packaging.
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