Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Fast Delivery and Professional Packaging
Through our long-term relationship in a long-standing partnership with UPS, FedEx, DHL as well as a range of other world-class carriers, we are able to offer an array of shipping options. Our warehouse personnel are extremely skilled and will package your items according to our exact and precise specifications. Your products will go through an exhaustive inspection and securely secured prior to being shipped. We deliver to thousands of customers each day from multiple countries. This is a sign of our dedication to being the largest online retailer worldwide. Warehouses and distribution centers can be found in Europe as well as the USA.
Note: Orders with more than one item will be assigned a distinct processing period dependent on the particular item.
We will thoroughly inspect all items before sending. Most orders are delivered within 48 hours. The estimated delivery time is between 3-7 days.
Returns
The stock is dynamic and we are unable to completely manage it because of the fact that several parties are involved, which includes our warehouse and factory. Stocks can be changed at any moment. It's possible that your order could become unfulfilled once you've placed your order.
Our policy is valid for 30 days. If 30 days have passed in the past since you purchased however, we're unable to give an exchange or refund.
You are able to return an item when it's unopened and in the same condition as when you first received it. It should also be in its original packaging.
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