Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Delivery and professional packaging
Due to our longstanding partnership with UPS FedEx DHL and other top global carriers, we are able provide various shipping options. Our warehouse staff is highly skilled and will pack your products according to our precise and exact specifications. Your items will undergo an extensive inspection and will be adequately secured before being delivered. We ship to thousands of customers each day across various countries. This shows our commitment to become the biggest online retailer on the planet. The warehouses and centers of distribution are in Europe and the USA.
Note: Orders containing more than one item will be assigned a distinct processing time, depending on the specific item.
Prior to shipping, we will inspect thoroughly the items you have ordered. The majority of orders are shipped within 48 hours. The delivery time varies between 3-7 days.
Returns
The inventory is always changing and we are unable to control it completely because several stakeholders are involved, including our factory and warehouse. This means that the actual stock could change at any time. It's possible that the inventory could run out once the order has been made.
Our policy lasts for a period of 30 days. Unfortunately, if the 30 days have elapsed after you bought your item, we will not be able to offer you a return or exchange.
The item cannot be used and in its original condition. The item must be in its original packaging.
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