Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Quick Shipping and Professional Packaging
Due to our longstanding partnership with UPS FedEx DHL and other top international carriers, we are able to provide various shipping options. Our warehouse staff is highly trained and will pack your goods in accordance with the exact and precise specifications. Your items will go through an exhaustive examination before they will be safely packaged prior to being sent out. We deliver to thousands of customers each day across multiple countries. This shows our commitment to be the largest retailer online in the world. Warehouses and distribution centers can be located throughout Europe and the USA.
Please note that orders with more than one item will be processed according to the item.
We will carefully examine all products before they are shipped. Today, the majority orders will be delivered within 48 hours. Expected delivery time is between 3-7 days.
Returns
Stock is dynamic, and is not completely managed by us because of the involvement of many different parties, such as the factory and our warehouse. Stocks are subject to change at any time. Be aware that your order may be unable to fill after you place the order.
Our policy lasts for 30 days. If the 30 days have elapsed since you purchased your product, we are unable to give you a refund or exchange.
To be eligible for a return the item must be in good condition and in the same condition as when you received it in. The item must be in its original packaging.
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