Coming Soon!
Free PopShield Pop Protector on all pre-order standard size Pops!
Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Speedy Shipping and Professional Packaging
We can offer a variety of shipping options due to our long-term relationship with UPS FedEx DHL. Our warehouse staff will package each item according to our strict requirements. Your products will be subjected to an extensive inspection and be securely packaged before being sent out. Each day, we ship to thousands of customers across many countries. This is an indication of our determination to become the largest online retailer worldwide. Warehouses and distribution centres can be located in Europe as well as the USA.
Note: Orders that include more than one item are assigned a processing time in accordance with the item.
We will inspect each and every one of the products before they are shipped. Currently, most orders are shipped within 48-hours. The delivery time will be between 3-7 days.
Returns
The inventory is always changing and we do not fully manage it due to the fact that many stakeholders are involved, including our warehouse and factory. The actual inventory can change at any moment. It's possible that you may not receive your purchase after it has been placed.
Our policy is valid for 30 days. We will not replace or refund your purchase after 30 days from the date of purchase.
To be returned the item must not be opened and in the condition you received it. It must also still remain in the original packaging.
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