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Terms and Policies
Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside). In this case, you will receive a replacement or if a replacement is not available, store credit will be given. We will do everything within our control to ensure your product is shipped out in great condition, but please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this. If an item is damaged from the post office, you may file an insurance claim if you paid for Priority Shipping.
Cancellation Policy
All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 48 hours but will be assessed a 15% cancellation fee. After 48 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and you will be charged a restocking fee of 25% on all items.
Pre-Order Policy
Pre-Order items are charged at the time of purchase, not when we ship them out. All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable. On occasion, we may not be able to secure enough of an item to fulfill all pre-orders, in these rare situations orders will be filled in the order they were received to us. Lastly please order on separate orders if you are ordering either In-Stock items or Pre-Orders with different release dates. If ordered on the same order, all items will be shipped when the last item becomes available.
Expected Ship Dates
Pre-orders dates are subject to date change without notice. The dates supplied are estimates given by the manufacturer and our distributors. Changes in shipment dates from the manufacturer do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!
Prompt shipping and expert packing
We are able offer many shipping options because of our long-term partnership with UPS FedEx DHL. Our warehouse staff is highly educated and will package the items according to our precise and exact specifications. Before shipping, all goods are thoroughly inspected and securely secured. We deliver to thousands of customers every day from all over the world. Our dedication to becoming the largest online retailer in the world is shown by this. We have distribution centers as well as warehouses in Europe as well as the USA.
Note: Orders containing more than one item will be assigned a separate processing period for each item.
Before shipping, we will check the item thoroughly before sending the items. The majority of orders are shipped within 48 hours. The expected delivery time is between 3 and 7 days.
Returns
The stock is constantly changing and not fully managed by us because of the involvement of several entities, including the factory as well as our warehouse. The actual stock can be changed at any time. Be aware that it is possible for your order to be out of stock after you have placed the order.
Our policy lasts 30 days. If you haven't received the product within the 30 days period, we are not able to provide the option of a refund or exchange.
The item must not be used, and it must be in its original condition. It should also remain in the original packaging.
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